Battery Experts has 2
branches:

Battery Experts Durban

Office 1 Eli Centre
41 Ashley Ave
Glenashley 

Battery Experts Edenvale

Unit 14 Sunrise Centre
71 van Riebeeck Ave
Edenvale

Battery Experts does not have
a branch in Cape Town.

Battery Experts does not
manufacture cells or batteries.  We import cells and assemble custom battery packs as per our customer’s requirement. We also repack existing batteries in order to save on the cost of buying a new battery.

All the stock for our online
store is held in our main warehouse in Durban, South Africa.  Should an item reflect as “in stock”, this means that it is in stock in our Durban Warehouse.

Backorder items are brought in
specifically to fulfil your order.  We do our best to give accurate timelines on our site but there are outside variables
that could affect this, such as the supplier being out of stock. Should the lead time be any different to what is reflected on the site, you will be notified by someone from our team.  If
you need the item urgently, please contact us first so that we do not disappoint you.

Order processing will not
begin until we have received a confirmed order and full payment reflects in our bank account.  Orders are processed as soon as possible during business hours and on the following working day should you order on a weekend or public holiday.

On our store, we have 2 options namely, courier delivery and collection from our DURBAN BRANCH.  Collection is at no charge.

Courier delivery is a door-to-door service

Although this is not the norm,
this can be arranged.  We send stock up to our branch weekly.  Your parcel can be sent to them with this consignment, and you can collect from their store.  One of the team will notify you when it is there for collection.

Delivery charges start at R110.00 incl depending on where you are situated and the weight and dimensions of your parcel.

Laptop batteries attract no delivery charges and are delivered free of charge.

Delivery charges are calculated on checkout.

We do not deliver outside of the country via our website but, if you contact us directly on either sales@batteryexperts.co.za (Durban
branch) or jhbsales@batteryexperts.co.za
(Johannesburg branch) we will be able to quote you on delivery to neighbouring countries.

Battery Experts warrant all
products to be free of defects at the time of shipping.  All products are then subject to the
manufacturer’s terms and warranties. 
Different items carry different warranties, and these should be indicated on the description or the specific items.  If you are unsure, please feel free to
contact us with your query.

The manufacturer or its
official distributing agent will at their sole discretion determine if the repair or replacement can be honoured in terms of the warranty.  Their decision is final and not correspondence will be entered into.

Please contact us so that we
can provide you with the necessary details to affect the return.